Privacy policy

Last updated: 30 June 2026

At Leocadia, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under UK data protection law.

Who We Are

Leocadia is a UK sole trader business.

Business address:
Leocadia
4 Union Street
Dartmouth
Devon
TQ6 9DP

Email: kate@leocadia.uk

For the purposes of UK data protection legislation, Leocadia is the data controller for the personal information collected through this website.

Information We Collect

When you visit our website, place an order or contact us, we may collect the following information:

  • Your name
  • Billing and delivery addresses
  • Email address
  • Telephone number (if provided)
  • Details of your order
  • Payment information (processed securely by our payment providers—we do not store your full card details)
  • Communications you send to us
  • Website usage information collected through cookies and analytics

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Deliver your purchases
  • Communicate with you about your order
  • Respond to enquiries and customer service requests
  • Send marketing emails where you have chosen to receive them
  • Improve our website, products and services
  • Prevent fraud and protect our business
  • Meet our legal and accounting obligations

We only collect information that is necessary for these purposes.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information on one or more of the following legal bases:

  • To fulfil a contract with you when you place an order.
  • To comply with our legal obligations.
  • For our legitimate business interests, such as improving our website, preventing fraud and responding to customer enquiries.
  • With your consent, where required, for example when you sign up to receive marketing emails or accept optional cookies.

You may withdraw your consent at any time where processing relies on consent.

Payments

Payments are processed securely through Shopify Payments and other approved payment providers available through Shopify.

Leocadia does not receive or store your full payment card details.

Marketing Emails

If you choose to subscribe to our mailing list, we may send you updates about new products, collections, events and special offers.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us.

We use Shopify Email to manage our email communications.

Cookies and Analytics

Our website uses cookies to help it function properly and to improve your browsing experience.

We also use services including:

  • Shopify Analytics
  • Google Analytics
  • Meta (Facebook) Pixel

These services help us understand how visitors use our website and measure the effectiveness of our advertising.

Where required, we ask for your consent before placing non-essential cookies through Shopify's cookie consent banner.

Further information can be found in our Cookie Policy.

Who We Share Your Information With

We only share your information where necessary to operate our business.

This may include:

  • Shopify, which hosts our online store
  • Payment providers used through Shopify
  • Royal Mail for delivery of your orders
  • Google Analytics
  • Meta Platforms
  • Professional advisers such as accountants where required
  • Government authorities where we are legally required to do so

We never sell your personal information.

International Transfers

Some of the companies we work with may process information outside the United Kingdom.

Where this happens, appropriate safeguards are used to ensure your information remains protected in accordance with UK data protection law.

How Long We Keep Your Information

We keep personal information only for as long as necessary.

For example:

  • Order information is normally retained for accounting and tax purposes for at least six years.
  • Marketing information is kept until you unsubscribe or ask us to remove it.
  • Customer enquiries are retained only as long as necessary to resolve your query and maintain appropriate business records.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no online service can ever be completely secure, we work with trusted providers and use secure systems to protect your information.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information where appropriate.
  • Restrict or object to certain types of processing.
  • Request a copy of your information in a portable format where applicable.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Information Commissioner's Office (ICO).

If you would like to exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Leocadia
4 Union Street
Dartmouth
Devon
TQ6 9DP

Email: kate@leocadia.uk

Complaints

If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to resolve your concerns first.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our business or the services we use.

Any updates will be published on this page together with the revised "Last updated" date.